Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. INSPIFY Service Desk

INSPIFY Service Desk

Welcome! You can raise a INSPIFY Service Desk request from the options provided.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Report a bug

    Tell us the problems you're experiencing.

  • Technical support

    Need help with Hardware Product? Select this to request assistance.

  • Existing Feature improvement request

    See a place where we can do better? We're all ears.

  • New feature request

    Let us know your request for a new feature.

  • Other questions

    Don't see what you're looking for? Select this option and we'll do our best to help you out.

  • Managed Services

    All managed services requests/changes goes here.

Powered by Jira Service Management
{"xsrfToken":"b006cbb96b934c64ce7bd485dac921445dfc620d_lout","branding":{"id":"2","key":"isd","name":"INSPIFY Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/844024eb-e366-4706-97f8-deec04db4349/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOGNkOWJkMy03ZWM4LTQ1YjctYWJkZS04ODY4OTBiZTBkYzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg0NDAyNGViLWUzNjYtNDcwNi05N2Y4LWRlZWMwNGRiNDM0OSI6WyJyZWFkIl19LCJleHAiOjE3ODEzMDAyMjEsIm5iZiI6MTc4MTI5OTYyMX0.x6ppLv3xvRKfCpuxaGrQEVajvJZrktC8lX4_-BrM1Os&client=d8cd9bd3-7ec8-45b7-abde-886890be0dc4&mode=fit","logoId":"844024eb-e366-4706-97f8-deec04db4349","isLogoAvailable":true,"helpCenterTitle":"Welcome Willkommen Bienvenue Bienvenido","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome Willkommen Bienvenue Bienvenido","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#8f6599","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/89446dc9-2800-429c-9d38-e3f79181b697/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOGNkOWJkMy03ZWM4LTQ1YjctYWJkZS04ODY4OTBiZTBkYzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg5NDQ2ZGM5LTI4MDAtNDI5Yy05ZDM4LWUzZjc5MTgxYjY5NyI6WyJyZWFkIl19LCJleHAiOjE3ODEzMDAyMjEsIm5iZiI6MTc4MTI5OTYyMX0.vXhLH0BvrOOm-oo2V51OOPEQNOPav7pVuv5_0EjYtDM&client=d8cd9bd3-7ec8-45b7-abde-886890be0dc4&height=300&mode=fit","bannerMediaApiFileId":"89446dc9-2800-429c-9d38-e3f79181b697","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"isd","projectId":10123,"serviceDeskId":2,"name":"INSPIFY Service Desk","description":"<p>Welcome! You can raise a INSPIFY Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"16","name":"Existing Feature improvement request ","descriptionHtml":"","callToAction":"Existing Feature improvement request ","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10932,"iconUrl":"https://inspify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10932","groups":[3],"key":""},{"id":"10","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10917,"iconUrl":"https://inspify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10917","groups":[3],"key":""},{"id":"18","name":"Managed Services","descriptionHtml":"","callToAction":"Managed Services","introHtml":"<p>All managed services requests/changes goes here.</p>","icon":10903,"iconUrl":"https://inspify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10903","groups":[3],"key":""},{"id":"15","name":"New feature request","descriptionHtml":"","callToAction":"New feature request","introHtml":"<p>Let us know your request for a new feature.</p>","icon":10945,"iconUrl":"https://inspify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10945","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll do our best to help you out.</p>","icon":10900,"iconUrl":"https://inspify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10900","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10910,"iconUrl":"https://inspify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10910","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help with Hardware Product? Select this to request assistance.</p>","icon":10906,"iconUrl":"https://inspify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10906","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10926,"iconUrl":"https://inspify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10926","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10925,"iconUrl":"https://inspify.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10925","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[10,14,9,16,15,12,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"4131f78d-dc63-3c1e-ac09-2883d50a0a9d","appLinkName":"System Confluence","appLinkUrl":"https://inspify.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://inspify.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":2,"kbLinkDomainURLs":["https://inspify.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkOGNkOWJkMy03ZWM4LTQ1YjctYWJkZS04ODY4OTBiZTBkYzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tMTkzMDE5MzY2MCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxMzAwODIxLCJuYmYiOjE3ODEyOTk2MjEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.TVEqLG6FtwoWBhNNza6EKKxAnpoMy2lMQtE3RDHOP94","targetCollection":"upload-user-collection-1930193660","endpointUrl":"https://api.media.atlassian.com","clientId":"d8cd9bd3-7ec8-45b7-abde-886890be0dc4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://inspify.atlassian.net/wiki","kbLinkDomainURLs":["https://inspify.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=inspify","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b006cbb96b934c64ce7bd485dac921445dfc620d_lout","baseUrl":"https://inspify.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://inspify.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d8cd9bd3-7ec8-45b7-abde-886890be0dc4","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"67812bc5eb574cb7bc2e3f57793218ab","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://inspify.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}